Your Safety is Our Priority
Learn about our comprehensive verification process and safety guidelines for families and professionals.
Our Rigorous Verification Process
Every professional on CareHub undergoes a thorough multi-step verification before they can join our platform.
Identity Verification
Government-issued ID verification (NIC or Passport) with facial recognition match to ensure authenticity.
Credential Validation
Verification of nursing licenses, therapy certifications, training certificates, and professional qualifications with issuing authorities.
Background Check
Comprehensive background screening including police clearance verification and employment history review.
Reference Verification
Direct contact with previous employers and clients to verify work history, conduct, and professionalism.
Skills Assessment
Evaluation of practical skills through video interviews and demonstration of core caregiving competencies.
Ongoing Monitoring
Continuous review of ratings, feedback, and updated credentials to maintain platform quality standards.
Safety Tips for Families
Conduct Video Interviews
Always interview professionals via video call before meeting in person. Assess their communication skills, professionalism, and compatibility with your needs.
Check Verification Badges
Look for our verification badges: ID Verified, Credentials Verified, Background Checked, and Reference Verified on every profile.
Read Reviews Carefully
Review ratings and detailed feedback from other families. Pay attention to consistency in reviews and recent feedback.
Start with Trial Period
Begin with a short trial period (1-2 weeks) to assess fit before committing to long-term arrangements.
Verify Credentials Yourself
Request to see original certificates and licenses. Cross-check registration numbers with issuing bodies (e.g., Sri Lanka Nursing Council).
Trust Your Instincts
If something feels wrong during interviews or initial interactions, trust your gut and continue searching for the right fit.
Secure Valuables
Keep valuable items, important documents, and cash secured. Maintain a professional boundary while building trust gradually.
Emergency Contacts
Keep emergency contacts accessible. Ensure caregivers know how to reach you and emergency services at all times.
Safety Guidelines for Professionals
Meet in Safe Locations
For initial meetings, choose public locations or request a family member to be present. Never share personal home address until you've vetted the family.
Verify Family Identity
Request to see ID and verify contact information before accepting jobs. Ensure the booking is through the CareHub platform.
Clear Contract Terms
Always establish written agreements covering duties, schedule, payment terms, and notice periods before starting work.
Report Issues Immediately
Contact CareHub support immediately if you experience harassment, non-payment, unsafe conditions, or contract violations.
Professional Boundaries
Maintain professional relationships. Avoid taking on tasks outside your scope of work or accepting cash payments off-platform.
Document Everything
Keep records of work hours, duties performed, and any incidents. Use our platform messaging for all work-related communications.
Health & Safety Protocols
Use appropriate protective equipment (PPE) when needed. Follow proper hygiene and infection control protocols at all times.
Know Your Rights
Understand your rights as an independent professional. You control your schedule, rates, and which jobs you accept.
Platform Safety Features
Verified Profiles Only
Only verified professionals can create profiles. Every badge represents a completed verification check you can trust.
Secure Messaging
All communication through our encrypted platform messaging system. Contact details exchanged only after mutual agreement.
Review System
Transparent two-way reviews help both families and professionals make informed decisions and maintain accountability.
24/7 Support Team
Our support team is available around the clock to assist with disputes, safety concerns, or platform issues.
Dispute Resolution
Formal process to address conflicts between families and professionals with fair mediation from our team.
Profile Monitoring
Continuous monitoring of profiles and activity. Profiles with concerning patterns or reports are investigated and may be removed.
Emergency Protocols
If you experience or witness any safety issues, harassment, or violations, take immediate action:
- 1
Contact CareHub Support immediately via WhatsApp (+94 77 777 7777) or email (support@carehub.lk)
- 2
For immediate danger or medical emergencies, contact local authorities (Police: 119, Ambulance: 1990)
- 3
Document the incident with photos, messages, or witness statements if safe to do so
- 4
Report the incident through our platform reporting system for formal investigation
- 5
Cease work immediately if you feel unsafe and move to a secure location
Available 24/7
+94 77 777 7777
Frequently Asked Questions
What does 'ID Verified' mean?
ID Verified means we have confirmed the professional's identity by verifying their government-issued NIC or passport through facial recognition technology and manual review.
How are background checks conducted?
We verify police clearance certificates and contact previous employers to confirm work history. Professionals with concerning backgrounds are not approved.
Can I request additional verification?
Yes! You can request to see original certificates, contact listed references, or arrange video interviews before hiring. We encourage thorough vetting.
What if a professional doesn't have all badges?
Professionals without all verification badges are still in the verification process. We recommend prioritizing fully verified profiles with all badges displayed.
How does CareHub protect my personal information?
We use bank-level encryption for all data. Your contact information is only shared with professionals you choose to connect with, never sold to third parties.
What happens if I report a safety issue?
Our team investigates all reports within 24 hours. Depending on severity, we may suspend the account, request additional information, or permanently remove the user from the platform.
Are professionals employees of CareHub?
No. CareHub is a marketplace platform. Professionals are independent contractors. All care arrangements and payments are made directly between families and professionals.
What if payment disputes occur?
While we don't handle payments, we offer dispute resolution services. Contact our support team with documentation, and we'll mediate between both parties.